Refund Policy

This policy applies to all services offered by Casefix as published on our website.

At Casefix, we are committed to providing transparent refund policies for our luggage repair services.

Eligibility for Refunds

Refunds are available for services that have not yet commenced. If you have paid for a service that is not performed, you are eligible for a refund.

Exclusions from Refunds

Refunds do not apply to services already completed or for items that have been altered or damaged after drop-off.

How to Request a Refund

To request a refund, please contact our support team with your order details. We will guide you through the process.

Refund Processing Time

Once a refund request is approved, processing may take up to 5 business days to complete. You will be notified via email once the refund is processed.

Cancellation Policy

You may cancel your service request at any time before the repair process begins. Please ensure to notify us promptly to avoid any charges.